I took a business writing class at work -- a nice melding of my personal and professional interests, I might say. One of the topics we covered was cutting out "deadwood," or unnecessary words. In case you haven't noticed, this is a gargantuan problem in corporate email. I could write a thesis about this, but time is short, so let me just mention my two biggest pet-peeve email phrases:
Feel free (or do not hesitate) to contact me with any questions or concerns.
Never once in the history of correspondence has this phrase compelled anyone to do anything they weren't going to do anyway. And if you're going to mention both questions and concerns, why stop there? What about suggestions? Or issues? I have issues!
This is a friendly reminder.
As opposed to an unfriendly reminder? You're telling me again to do something because I didn't do it the first time you asked me. Seems pretty unfriendly to me.
LB Readers, what email phrases annoy you?